Returns & Refunds

This policy covers order cancellation, refunds, exchanges, returns, and damaged or incorrect shipments for Starmork products.

Cancel an order / Refund

  1. Before production: Paid orders can be cancelled free of charge. Contact support for a refund.
  2. During production: If production has already started under the agreed process, a full refund is usually not available. A partial refund may be discussed case by case.
  3. After shipment: Cancellation is not available. You may return the product after delivery under this policy.
  4. Delivery delay: If the delay is caused solely by the carrier, both parties will discuss options. If the delay is caused by the seller failing to fulfill on time, you may cancel free of charge for a refund, or agree a new delivery date.
  5. After a successful cancellation, the related payment will be returned to the original payment method within 14 business days. Arrival time may vary by your payment provider or bank.

Exchanges

  1. If the seller shipped the wrong item or the product has a quality issue that prevents you from receiving what you ordered, you may request an exchange within 7 days of delivery with valid photo or video proof. All exchange costs are covered by the seller.
  2. If you want to upgrade or change part of an order for personal preference, an exchange may be arranged by mutual agreement. All exchange costs are covered by the buyer.

Returns

  1. You may request a return for any reason within 30 days of delivery. Requests outside this window will be reviewed case by case.
  2. Returned products must not be damaged by the buyer, must include all parts and accessories, and should be returned in the original packaging when possible. If damage not caused by shipping is found on return, a handling amount may be deducted.
  3. Game tables are large and heavy. Return shipping may require professional freight. Buyers who return for personal preference are responsible for return shipping costs. An estimate can be provided before purchase.
  4. If the return is caused by a serious quality issue, late shipment, or a wrong item sent by the seller, return shipping is covered by the seller.
  5. Where permitted by law, we may wait to issue a refund until we receive the returned goods or proof that they have been shipped back.
  6. After we receive the return and confirm there is no buyer-caused damage, the payment will be returned to the original payment method within 14 business days. Arrival time may vary by your payment provider or bank.

Damaged or incorrect items

  1. If your order arrives damaged, has a manufacturing defect, is missing parts, or does not match the order, contact us at support@starmork.com within 7 days of delivery.
  2. If the goods are damaged and cannot be used normally, please provide photos or video as proof. Depending on the case, you may choose a refund, exchange, or replacement shipment. Related handling costs are covered by the seller.
  3. If the wrong product was shipped, you may request an exchange or refund after providing photo or video proof. Related costs are covered by the seller. Replacement shipping follows the seller’s fulfillment process.
  4. Refunds for damage or wrong items will be returned to your account within 14 business days. Arrival time may vary by your payment provider or bank.